Delivery and return

In the event that you are not satisfied with the product and we have not met your criteria, you have the right to return or exchange the goods you purchased within 14 days of receiving them. The return of item(s) is at the customer’s expense, except in the cases , in which https://baufix.biz/ made an error when sending the order.

In that case, you should fill out a form here and notify us by phone: +359 884 89 00 61

After clarifying the details of the return, you need to send us the shipment at your expense to an Speedy office, and in the description you must write the number of your order!

In order for the shipment to be accepted, it must be in the condition in which it was delivered!

to be with all accompanying documents – receipt/bill of lading

to be with the original packaging and labels

be in good merchantable condition

In case of cancellation of the contract (finally returned item), the trader will refund to the customer the amount paid by him by bank transfer within 14 days of receiving the returned item, at the address/office indicated by the trader.

https://baufix.biz/ reserves the right not to accept returned products that do not meet the conditions described above.

REPLACEMENT OF ITEM

In the event that you wish to exchange your purchase for another size or another model, then you must follow the steps described above. Our team will gladly assist you to choose the right product for you. Once we receive the item you wish to return, we will send you a new one according to your requirements. The costs of returning the item are for the account of the Customer.